FREQUENTLY ASKED QUESTIONS
When organizing a new transport operation, it is very common to have questions. Whether it is because you’re starting a new line of business or because you simply don’t know how to send a shipment, these common questions and answers can help you in the process.
AEO (Authorized Economic Operator, or OEA in Spanish) is a status that can be obtained by EU economic operators that wish to become EU-trusted operators in their professional customs activity.
Not necessarily. When you place a shipping order with us, the order itself is considered a shipment contract and an implicit acceptance of our general conditions.
MARESA LOGISTICS runs all of its groupage and container services directly to each destination island from each delegation, saving time and increasing expedition security by avoiding unnecessary handling.
The average delivery time in the archipelagos is:
- Canary Islands: Depending on the requested service, from 3 days to 1 week.
- Balearic Islands / Ceuta / Melilla: From 24 hours.
- Courier and Air Services: From 4 hours.
- Other destinations: Depending on location.
This is an international rule that applies to transportation. Calculating by weight or by volume is determined by the goods occupying the most space in the transport unit.
Transport units, maritime or air containers, have a cost/profitability ratio. Therefore, units are required to be filled to their maximum weight or volume.
There are low-weight and high-volume goods, which means that even if a container or a truck hasn’t reached its maximum weight, there might not be any more space available. In those cases, expeditions will be by volume.
- If when converting volume to weight, the result is greater than the actual weight, the shipment will be processed by volume.
- If when converting volume to weight, the result is less than the actual weight, the shipment will be processed by weight.
The weight-to-volume ratio is as follows:
- Maritime transportation: 1 m3 = 333 kg.
- Air transportation: 1 m3 = 167 kg.
- Road transportation: 1 m3 = 270 kg.
In full shipments or single expeditions for a customer there are generally no restrictions. However, certain permits or special requirements might be needed in cases like ADR, special measures, etc.
For groupage services (LCL or Less than container load), ADR goods, animals, human remains, wet goods, or those from which liquids may spill are excluded.
In all shipments, any expedition that is against the law or good practice are forbidden.
Only deliveries to front doors or doors/gates that are authorized to receive deliveries. Basements, apartment buildings and interior locations are excluded.
Unpacking and waste collection tasks are excluded.
Complying with customs requirements, the shipper must present the following along with any goods:
a) Non-commercial shipments
Affidavit of contents, specifying at least the following data:
- For personal shipments: first name, last name, ID or passport (attaching a photocopy of the documents indicated).
- For shipments from legal entities: Name and VAT Number.
Both cases will include: Detailed description of contents, value for statistical purposes, and sender’s signature and stamp.
b) Commercial shipments
Commercial invoice with at least the following data:
- Exporter’s name, CIF, and phone number.
- Consignee’s name, CIF, and telephone number.
- Detailed description of exported products indicating unit values and invoice total, along with delivery terms (FOB, CIF,…).
Pro-forma or non-value invoices are NOT accepted.
ADR/IMO: Hazardous charge surcharge, depending on your code.
BAF: Bunker Adjustment Factor.
Adjustment or correction factor for fuel cost.
This is generally used in maritime freight due to distortion generated by oil price fluctuations.
CAF: Currency Adjustment Factor.
This applies when the dollar fluctuates in relation to other international currencies.
On May 14 2004, the application of the new National Aviation Safety Plan (PNS) began. The PNS establishes a control process to prevent prohibited items from being transported, i.e. objects that may be used to commit illicit acts and items whose transportation or tenancy is not authorized.
Maresa Logística, Martín e Hijos, Maresa, and Cacesa are accredited as a Safe Agent. This certification is necessary for the efficient and quick provision of freight transport, courier, and express shipment services by air. By submitting this document duly completed, signed, and sealed, the status of “Known Consignor” is acquired.
These are port fees, required for Port Public Domain private or special use and for Port Authority non-commercial services provision.
THC: Terminal Handling Charge.
This corresponds to the cost that the terminal applies for handling the container during its loading and unloading at the port.
There are other fees or taxes depending on the port and current legislation.
The Canary Indirect General Tax (most known as IGIC) is a state tax of indirect and general nature that applies to the delivery of onerous goods and services by employers and professionals on a regular or occasional basis. It also applies to imports of goods, whatever the importer’s condition, made in the Canary Islands.
It is a general consumption tax on all goods and services used in the Canary Islands, regardless of their origin (national or foreign).
It replaces the Spanish IVA (Value Added Tax) that does not apply on the Islands.
Types of tax based on the nature of the products:
- Type zero (0%)
- Reduced: 2%
- General: 5%
- Increased: 9% and 13%
R.M (Retail Surcharge)
This tax applies to all Canary companies that are considered retailers. It is due to the concurrency of requirements for the tax liability subject. This way, retailers are those businesses which, in the previous calendar year, have sold more than 70% of their sales volume of movable or semi-movable goods without prior transformation, mainly to individuals or to the Social Security in establishments located in the Canary Islands.
Type of levy:
- A fixed 10% is applied on the IGIC tax settlement.
A.I.E.M (Arbitration on Imports and Deliveries of Goods in the Canary Islands)
The Arbitration on Imports and Delivery of Goods in the Canary Islands (AIEM) is a state tax of an indirect nature and of selective application that contributes to the development of goods production in the Canary Islands and by virtue of which the following operations are subject, in the terms and conditions provided for in Act 20/1991, of 7 June, on the modification of the fiscal aspects of the Economic Fiscal Regime of the Canary Islands:
The production in the Canary Islands of the tangible goods included in the list of goods subject to the AIEM stated in Annex IV of Law 20/1991, of 7th June.
The importation into the same territory of the same tangible goods, whatever their origin (national, community or third country), the purpose for which they are intended (business, official, private,…) and the status of the importer (entrepreneur or professional, private,…).
Types of tax based on the nature of the products:
- 5 % of the invoice value of the goods.
- 15% of the invoice value of the goods.
By law, all goods are covered by civil liability in the following terms regardless of the value of the goods:
- Maritime and road transport: 5.86 eur/kilo transported. (Law 15/09 on the contract of carriage of goods).
- Air transport: 20 USD approx. Per kilo transported.
This covers the total value of the goods in the following premiums:
- Sea and land transport: 0.7% and fragile at 1%.
- Air transport: 1%.
The insurance premium is on account of the value of the goods, therefore the cost of transport and taxes are excluded.
Insurance by type of service
As a general rule and unless otherwise indicated by the customer, as follows:
- Maritime service: Always on groupage shipments and never on full container shipments, unless specifically requested.
- Air service: Never, unless specifically indicated.
Any commercial shipment, except personal effects and perishables that are transported by our organization. We cannot insure shipments in which we only perform administrative tasks.
When it is proved that the damage suffered by the goods is a consequence of the INADEQUACY OF THE EMPLOYED PACKAGING, the insurers will not take responsibility for this, in accordance with the provisions of article: 4.3 of the Cláusulas del instituto para mercancías (A).
Product wastage, losses, damage or expenses caused by the insufficiency or inadequacy of the packaging or preparation of the insured object.
Once the shipment has been delivered, you have 48 hours to make a claim if necessary.