{"id":2105,"date":"2020-06-03T11:55:30","date_gmt":"2020-06-03T11:55:30","guid":{"rendered":"https:\/\/maresalogistica.com\/frequently-asked-questions\/"},"modified":"2022-03-21T15:16:01","modified_gmt":"2022-03-21T15:16:01","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/maresalogistica.com\/en\/frequently-asked-questions\/","title":{"rendered":"FREQUENTLY ASKED QUESTIONS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2105\" class=\"elementor elementor-2105\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e1413e9 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e1413e9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-39717b51\" data-id=\"39717b51\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68b67c1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"68b67c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa6c6f2 elementor-widget elementor-widget-heading\" data-id=\"aa6c6f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FREQUENTLY ASKED QUESTIONS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfd30b5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"dfd30b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7148369 elementor-widget elementor-widget-text-editor\" data-id=\"7148369\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>When organizing a new transport operation, it is very common to have questions. Whether it is because you\u2019re starting a new line of business or because you simply don\u2019t know how to send a shipment, these common questions and answers can help you in the process.<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-265e1bd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"265e1bd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a8d39a9\" data-id=\"a8d39a9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ad0eb7f elementor-widget elementor-widget-toggle\" data-id=\"ad0eb7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1811\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1811\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What does AEO mean? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1811\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1811\"><p>AEO (Authorized Economic Operator, or OEA in Spanish) is a status that can be obtained by EU economic operators that wish to become EU-trusted operators in their professional customs activity.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1812\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1812\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do I need a shipping contract to ship with you? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1812\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1812\"><p>Not necessarily. When you place a shipping order with us, the order itself is considered a shipment contract and an implicit acceptance of our general conditions.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1813\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1813\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How long does it take for a shipment to get to the destination? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1813\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1813\"><p>MARESA LOGISTICS runs all of its groupage and container services directly to each destination island from each delegation, saving time and increasing expedition security by avoiding unnecessary handling.<\/p>\n<p>The average delivery time in the archipelagos is:<\/p>\n<ul>\n<li>Canary Islands: Depending on the requested service, from 3 days to 1 week.<\/li>\n<li>Balearic Islands \/ Ceuta \/ Melilla: From 24 hours.<\/li>\n<li>Courier and Air Services: From 4 hours.<\/li>\n<li>Other destinations: Depending on location.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1814\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1814\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">When are shipment costs calculated by weight and when by volume? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1814\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1814\"><p>This is an international rule that applies to transportation. Calculating by weight or by volume is determined by the goods occupying the most space in the transport unit.<\/p>\n<p>Transport units, maritime or air containers, have a cost\/profitability ratio. Therefore, units are required to be filled to their maximum weight or volume.<\/p>\n<p>There are low-weight and high-volume goods, which means that even if a container or a truck hasn\u2019t reached its maximum weight, there might not be any more space available. In those cases, expeditions will be by volume.<\/p>\n<p>To summarise:<\/p>\n<ul>\n<li>If when converting volume to weight, the result is greater than the actual weight, the shipment will be processed by volume.<\/li>\n<li>If when converting volume to weight, the result is less than the actual weight, the shipment will be processed by weight.<\/li>\n<\/ul>\n<p>The weight-to-volume ratio is as follows:<\/p>\n<ul>\n<li>Maritime transportation: 1 m<sup>3<\/sup> = 333 kg.<\/li>\n<li>Air transportation: 1 m<sup>3<\/sup> = 167 kg.<\/li>\n<li>Road transportation: 1 m<sup>3<\/sup> = 270 kg.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1815\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1815\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What are the restrictions on transport? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1815\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1815\"><p>In full shipments or single expeditions for a customer there are generally no restrictions. However, certain permits or special requirements might be needed in cases like ADR, special measures, etc.<\/p>\n<p>For groupage services (LCL or Less than container load), ADR goods, animals, human remains, wet goods, or those from which liquids may spill are excluded.<\/p>\n<p>In all shipments, any expedition that is against the law or good practice are forbidden.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1816\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1816\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What does \u201cdoor delivery\u201d mean? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1816\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1816\"><p>Only deliveries to front doors or doors\/gates that are authorized to receive deliveries. Basements, apartment buildings and interior locations are excluded.<\/p>\n<p>Unpacking and waste collection tasks are excluded.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1817\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1817\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Documentation required for shipping to\/from the Canary Islands <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1817\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1817\"><p>Complying with customs requirements, the shipper must present the following along with any goods:<\/p>\n<p>&nbsp;<\/p>\n<p><u>a) Non-commercial shipments<\/u><\/p>\n<p>Affidavit of contents, specifying at least the following data:<\/p>\n<ul>\n<li>For personal shipments: first name, last name, ID or passport (attaching a photocopy of the documents indicated).<\/li>\n<li>For shipments from legal entities: Name and VAT Number.<\/li>\n<\/ul>\n<p>Both cases will include: Detailed description of contents, value for statistical purposes, and sender\u2019s signature and stamp.<\/p>\n<p><u>b) Commercial shipments<\/u><\/p>\n<p>Commercial invoice with at least the following data:<\/p>\n<ul>\n<li>Exporter\u2019s name, CIF, and phone number.<\/li>\n<li>Consignee\u2019s name, CIF, and telephone number.<\/li>\n<li>Detailed description of exported products indicating unit values and invoice total, along with delivery terms (FOB, CIF,\u2026).<\/li>\n<\/ul>\n<p>Pro-forma or non-value invoices are NOT accepted.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1818\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1818\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What do BAF, THC, and other similar terms mean? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1818\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1818\"><p><u>ADR\/IMO: Hazardous charge surcharge, depending on your code.<\/u><\/p>\n<p><u>BAF: Bunker Adjustment Factor.<\/u><\/p>\n<p>Adjustment or correction factor for fuel cost.<\/p>\n<p>This is generally used in maritime freight due to distortion generated by oil price fluctuations.<\/p>\n<p><u>CAF: Currency Adjustment Factor.<\/u><\/p>\n<p>This applies when the dollar fluctuates in relation to other international currencies.<\/p>\n<p><u>PNS:<\/u><\/p>\n<p>On May 14 2004, the application of the new National Aviation Safety Plan (PNS) began. The PNS establishes a control process to prevent prohibited items from being transported, i.e. objects that may be used to commit illicit acts and items whose transportation or tenancy is not authorized.<\/p>\n<p>Maresa Log\u00edstica, Mart\u00edn e Hijos, Maresa, and Cacesa are accredited as a Safe Agent. This certification is necessary for the efficient and quick provision of freight transport, courier, and express shipment services by air. By submitting this document duly completed, signed, and sealed, the status of \u201cKnown Consignor\u201d is acquired.<\/p>\n<p><u>T3:<\/u><\/p>\n<p>These are port fees, required for Port Public Domain private or special use and for Port Authority non-commercial services provision.<\/p>\n<p><u>THC: Terminal Handling Charge.<\/u><\/p>\n<p>This corresponds to the cost that the terminal applies for handling the container during its loading and unloading at the port.<\/p>\n<p><u>OTHER FEES:<\/u><\/p>\n<p>There are other fees or taxes depending on the port and current legislation.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1819\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1819\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">AIEM and IGIC specific Canary taxes:<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1819\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1819\"><p>The Canary Indirect General Tax (most known as IGIC) is a state tax of indirect and general nature that applies to the delivery of onerous goods and services by employers and professionals on a regular or occasional basis. It also applies to imports of goods, whatever the importer\u2019s condition, made in the Canary Islands.<\/p>\n<p>It is a general consumption tax on all goods and services used in the Canary Islands, regardless of their origin (national or foreign).<\/p>\n<p>It replaces the Spanish IVA (Value Added Tax) that does not apply on the Islands.<\/p>\n<p>Types of tax based on the nature of the products:<\/p>\n<ul>\n<li>Type zero (0%)<\/li>\n<li>Reduced: 2%<\/li>\n<li>General: 5%<\/li>\n<li>Increased: 9% and 13%<\/li>\n<\/ul>\n<p><u>R.M (Retail Surcharge)<\/u><\/p>\n<p>This tax applies to all Canary companies that are considered retailers. It is due to the concurrency of requirements for the tax liability subject. This way, retailers are those businesses which, in the previous calendar year, have sold more than 70% of their sales volume of movable or semi-movable goods without prior transformation, mainly to individuals or to the Social Security in establishments located in the Canary Islands.<\/p>\n<p>Type of levy:<\/p>\n<ul>\n<li>A fixed 10% is applied on the IGIC tax settlement.<\/li>\n<\/ul>\n<p><u>A.I.E.M (Arbitration on Imports and Deliveries of Goods in the Canary Islands)<\/u><\/p>\n<p>The Arbitration on Imports and Delivery of Goods in the Canary Islands (AIEM) is a state tax of an indirect nature and of selective application that contributes to the development of goods production in the Canary Islands and by virtue of which the following operations are subject, in the terms and conditions provided for in Act 20\/1991, of 7 June, on the modification of the fiscal aspects of the Economic Fiscal Regime of the Canary Islands:<\/p>\n<p>The production in the Canary Islands of the tangible goods included in the list of goods subject to the AIEM stated in Annex IV of Law 20\/1991, of 7th June.<\/p>\n<p>The importation into the same territory of the same tangible goods, whatever their origin (national, community or third country), the purpose for which they are intended (business, official, private,&#8230;) and the status of the importer (entrepreneur or professional, private,&#8230;).<\/p>\n<p>Types of tax based on the nature of the products:<\/p>\n<ul>\n<li>5 % of the invoice value of the goods.<\/li>\n<li>15% of the invoice value of the goods.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-18110\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-18110\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Compulsory comprehensive insurance. When is insurance needed?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-18110\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-18110\"><p>By law, all goods are covered by civil liability in the following terms regardless of the value of the goods:<\/p>\n<ul>\n<li>Maritime and road transport: 5.86 eur\/kilo transported. (Law 15\/09 on the contract of carriage of goods).<\/li>\n<li>Air transport: 20 USD approx. Per kilo transported.<\/li>\n<\/ul>\n<p><u>All-risk insurance<\/u><\/p>\n<p>This covers the total value of the goods in the following premiums:<\/p>\n<ul>\n<li>Sea and land transport: 0.7% and fragile at 1%.<\/li>\n<li>Air transport: 1%.<\/li>\n<\/ul>\n<p>The insurance premium is on account of the value of the goods, therefore the cost of transport and taxes are excluded.<\/p>\n<p><u>Insurance by type of service<\/u><\/p>\n<p>As a general rule and unless otherwise indicated by the customer, as follows:<\/p>\n<ul>\n<li>Maritime service: Always on groupage shipments and never on full container shipments, unless specifically requested.<\/li>\n<li>Air service: Never, unless specifically indicated.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-18111\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-18111\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can all types of shipments be insured? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-18111\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-18111\"><p>Any commercial shipment, except personal effects and perishables that are transported by our organization. We cannot insure shipments in which we only perform administrative tasks.<\/p>\n<p><u>Insurance exclusions:<\/u><\/p>\n<p>When it is proved that the damage suffered by the goods is a consequence of the INADEQUACY OF THE EMPLOYED PACKAGING, the insurers will not take responsibility for this, in accordance with the provisions of article: 4.3 of the Cl\u00e1usulas del instituto para mercanc\u00edas (A).<\/p>\n<p>Product wastage, losses, damage or expenses caused by the insufficiency or inadequacy of the packaging or preparation of the insured object.<\/p>\n<p><u>Claim period:<\/u><\/p>\n<p>Once the shipment has been delivered, you have 48 hours to make a claim if necessary.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>When organizing a new transport operation, it is very common to have questions. Whether it is because you\u2019re starting a new line of business or because you simply don\u2019t know how to send a shipment, these common questions and answers can help you in the process. What does AEO mean? AEO (Authorized Economic Operator, or &#8230; <a title=\"FREQUENTLY ASKED QUESTIONS\" class=\"read-more\" href=\"https:\/\/maresalogistica.com\/en\/frequently-asked-questions\/\" aria-label=\"Read more about FREQUENTLY ASKED QUESTIONS\">Read more<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":13,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-2105","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FREQUENTLY ASKED QUESTIONS &#060; Maresa Log\u00edstica<\/title>\n<meta name=\"description\" content=\"How long does it take for the merchandise to arrive with Maresa? 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